Stephen back on track thanks to Response Business Finance

Stephen Farr, owner of appliance repair company MK DART, explains how he reached a ceiling of where he could take his business to. However, after getting in touch with Response Business Finance, he’s moving forward again.

I started MK DART (Milton Keynes Domestic Appliance Response Team) in September 2015 after being forced to give up a successful career in sales due to family issues that year.

This had an adverse effect on my credit rating. I have always had to work hard for what I wanted and starting MK DART from scratch was no exception.

After two and a half years, I built a company where my wife looks after the accounts, Steph (our admin lady) arranges the bookings and I am out in the field, working alongside our apprentice (Jack), on a full-time basis.

The business had reached a ceiling of where I could get it to. Taking time to train Jack was slowing me down. I needed to get him trained and have him generating revenue for the business rather than being an additional cost.

After requesting assistance on LinkedIn, Matthew Stapleton from Response Business finance contacted me. The ‘can do’ attitude of Matthew and Mark at Response Business Finance was second to none.

They took the time to sit with me to discuss my business, my future plans and eventually came up with a solution that has enabled the business to expand.

Jack has since been booked to attend a training course in June which will give me the freedom to concentrate on growing the business and building partnerships with local landlords, housing developers and even the local council with our new ‘ABC’ initiative.

Matthew Stapleton, Associate at Response Business Finance, talks on how they helped MK DART

This is a typical, family run business with all hands to the pump.

Stephen had initially been too busy to get back to me but I eventually gave him my address and invited him to my home for a “sitdown”.

What I found was a profitable little business with aspirations to expand and put some requisite contingencies in place.

We at RBF were keen to assist and exhaust any and all options to get this profitable business the funds it needed.

If you want to know more about what MK Dart do, visit them at or, if you want to know more about how we helped the business and chart their progress, visit us at

To contact Response Business Finance, call 01908 597937, email or visit responsebusinessfinance. Follow them on social media at @RBFinanceMK

This feature was published in the June 2018 issue of Celebrate:MK lifestyle magazine. Read the full magazine above or by clicking on this link.

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