King Estate Agents reigns in MK for customer satisfaction

Family business follows up ESTAS award with best Google rating in MK.

It’s not every day an estate agent wins a popularity contest without a single bad word said about them.

So when one does, it’s certainly worth celebrating.

King Estate Agents, based at Furzton Lake, has followed up its 2016 ESTAS award for Best Estate Agent in the south by dethroning its local rivals in the online customer satisfaction ratings too.

At the time of writing this, King Estate Agents is the only estate agency in Milton Keynes to have a perfect five-star rating on Google (including all companies with 20 or more reviews).

Celebrate:MK was keen to find out the secret to its success so we took a trip to the business’s Shirwell Crescent HQ to meet Tom King, who launched the company in 2013 with his wife, Amelia.

Their secret was out of the bag straight away as Tom greeted us like we were longlost friends, made us a cup of tea and sat us down for a cosy chat.

“We just look after people,” he said. “We’ve grown the business by around 30% year-on-year in terms of sales volume just by providing good customer service – it’s nothing more than that.

“Three quarters of our sales come from recommendations from our customers, which includes online reviews on Google and Facebook.

“When staff come to us from other estate agents it’s quite an eye-opener for them as our targets come second to doing the right thing for our customers.

“If you are honest and transparent with people – whether the news is good, bad or indifferent – they like that, are receptive to it and they will tell their friends.”

So how does King Estate Agents build on its success?

“We’ve started doing lettings this year, but the core of what we do will always be estate agency,” said Tom. “We want to achieve even more for our clients in 2018 and keep growing the business.”

Well done Tom, you get five stars from us too. A true gent.

Call the team at King Estate Agents on 01908 272724 if you are thinking of selling your home. Visit kingestateagents.com for further information.

This feature was published in the February 2018 issue of Celebrate:MK lifestyle magazine. Read the full magazine above or by clicking on this link.

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